Solution

Kong makes Retail and eCommerce work

Kong provides the API management tools you need to deliver innovative retail and eCommerce shopping experiences that are secure and reliable.

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Drive frictionless shopping

Kong helps retailers make shopping more immersive, personalized, and easy-to-use.

Leverage Kong to build, run, and govern the APIs you use to integrate customer insights and inventory management data, as well as other retail technologies that help create the frictionless shopping experiences your customers want.

Richemont’s portfolio includes luxury brands like Montblanc, Cartier, and Chloé. See how Richemont used Kong to manage their global API ecosystem spanning 2,000+ boutiques across 130 countries.

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Get more from your APIs

Deliver delightful shopping experiences

Quickly build innovative shopping experiences by taking advantage of the latest API protocols without writing code.

Establish and maintain customer trust

Leverage built-in security controls and a broad ecosystem of plugins to help achieve your unique security and privacy compliance requirements.

Uninterrupted shopping 24/7

Reduce potential downtime that endangers your brand reputation by monitoring your API performance and solving issues faster.

Retail companies trust Kong with their API management

Unlock retail and eCommerce innovation with Kong

Adapt to evolving API protocols

Kong gives you the flexibility and choice to use the API protocols that best deliver the shopping experiences your customers desire. Create declarative configurations that automatically transform data and protocols to take advantage of evolving API protocols requirements. Enjoy Kong’s prebuilt patterns and tools that help you build exactly what you need with ease and speed.

Read about the evolving API management requirements for the modern enterprise.

Secure the shopper’s journey

Protect your shoppers’ sensitive information with Kong’s comprehensive set of built-in security features and extensive plugin ecosystem that cover authentication, authorization, encryption monitoring, secrets management, and more.

Adapt Zero-Trust Security initiatives with low operational complexity by managing your meshes and gateways from a single unified platform with Kong Konnect.

Learn more about how Kong helps achieve API Security.

Problem solve faster to enable uninterrupted shopping

Track the performance of your APIs with Kong’s out-of-the-box observability features or with pre-built integrations to third party tools like AppDynamics, DataDog, and Splunk.

Take it a step further by identifying degradation issues, pinpointing impact and root causes. Address issues within your API ecosystem and help keep your mean time-to-resolution (MTTR) low to prevent issues from negatively impacting your shoppers’ experiences.

Learn more about API Analytics with Kong Konnect.