Case Studies

SKY Brazil Instills Infrastructure Excellence With Kong Konnect

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  • Looking to avoid vendor lock-in and reduce API gateway operational costs
  • Migrating ESB-based applications and databases to the cloud to improve development velocity and expose new digital channels without competing with internal consumers
  • Accelerating Kubernetes adoption across the organization to bolster microservice management at scale


  • Providing consistent cross-cloud governance and visibility
  • Leveraging Kong’s development portal as the central hub for publishing relevant API documentation across a team of 200+ developers
  • Jump-started containerization strategy with over 700 Kubernetes clusters now being managed by Kong’s Kubernetes Ingress Controller


  • Reduced API gateway operational costs by 70% by replacing incumbent cloud vendor’s API gateway
  • Lifted uptime from 97% to 99.98% via improved governance across all digital channels
  • Reduced service discovery time by 90% with streamlined developer onboarding experience

Elevating the Brazilian Pay-TV Industry

Initially launched in 1996 to pioneer digital signal programming, SKY has since established itself as one of the de-facto leaders in the Brazilian multimedia industry with 5.3 million customers and counting – representing well over 30% of the nation’s total pay-TV market share. In a digital world where consumer attention is a driving currency, it is in SKY’s DNA to stay attuned with the ever-changing market trends in order to strategically pursue new channel development that will promote customer convenience and ease of use. As a leader in the space, and now as a subsidiary of DirectTV, SKY is well-equipped to continue pushing the boundaries of the Brazilian Pay-TV industry while elevating the accessibility of its digital catalogue across Brazil and beyond.

Cord-Cutting From the Monolithic Model

With the rising use of internet-enabled mobile devices across the globe, it’s no surprise that along with the traditional analog TV format, many consumers are now also expecting to access the same level of digital entertainment at their fingertips, on-the-go and on-demand at their leisure. To match this trend and to support the agile development requirements of SKY’s new mobile-friendly product line, Digital IT Manager Heidson Lima and his team decidedly moved towards decomposing the company’s monolith in favor of embracing a distributed microservices architecture. During this process, Kong was handpicked as SKY’s API gateway to help the organization accelerate its microservices transformation while providing consistent governance and service uptime to match.

With Kong governing our microservices environment, it allows us to better optimize for maintaining the uptime of our applications,” said Lima. “Across our distributed environments, that are now all governed by Kong, we’ve been able to lift our uptime across the board to 99.98%.

SKY Prioritizes Kong Amidst Kubernetes Transformation

To bring its next chapter of multimedia innovation to market, SKY set out to launch several new digital products across the web, with a particular focus on e-commerce, chatbot messaging and mobile messaging applications. In order to ensure consistent and efficient delivery cycles of the new digital channels in question, Lima and his team initiated a plan to orchestrate their new loosely coupled microservices within a Kubernetes environment – all while leveraging Kong’s Kubernetes Ingress Controller as one of the main linchpins in their modern architectural shift.

“Migrating to the cloud was our first priority, and adopting Kubernetes was a very critical component to establishing a successful cloud strategy at SKY. We made the decision to use Kong’s Kubernetes Ingress Controller to elevate our cloud strategy and to make it easier for our teams to manage their containerized deployments,” Lima said.

Expediting Multi-Channel Service Discovery With Kong’s Development Portal

“Now with the flexibility that Kong’s development portal provides us, we can discover new APIs and services in a matter of minutes – we’ve been able to reduce our overall service discovery time by 90%.”

In comprising a team of more than 200 developers to support the organization’s emerging distributed architecture, SKY required a framework to ensure operational efficiency was established across the underpinnings of its multi-channel product portfolio. With Kong’s development portal in place as the central hub for publishing relevant API documentation, SKY is now able to provide its internal and external development teams with a streamlined onboarding experience – resulting in a significant reduction of service discovery time for all development teams across the organization.

“It used to take us several days to locate APIs within our legacy systems,” said Lima. “Now with the flexibility that Kong’s development portal provides us, we can discover new APIs and services in a matter of minutes – we’ve been able to reduce our overall service discovery time by 90%.”

All-Encompassing Visibility Allows SKY to Rapidly Scale

Since kicking off its vendor relationship with Kong in 2018, SKY has jump-started its containerization strategy with well over 700 Kubernetes clusters now all being powered by Kong’s service connectivity platform.

Along with witnessing a 70% reduction in overall cloud operational costs from replacing its incumbent API gateway with Kong, Heidson Lima shared that his team has also found great value in using Kong to achieve a granular view and understanding of the organization’s distributed multi-cloud architecture – allowing for his team to properly allocate development resources to emerging digital products that have shown the highest propensity for growth and business ROI moving forward.

“In providing a granular view of how our new group of digital applications are performing, Kong has allowed us to focus on the applications that will have the highest return on investment for our business,” Lima shared. “With Kong providing my team with an all-encompassing view of our infrastructure, we can now quickly see which mission-critical applications require our attention and then properly allocate our development capabilities and support as needed – Kong has become the main API gateway used across SKY and will continue to support all of SKY’s current and future applications.”

“Over time, Kong has become an essential component of our enterprise platform. Along with powering all of our digital applications hosted in Kubernetes, we trust all of our products across the entire organization to run through Kong.”

– Heidson Lima, Digital IT Manager, SKY Brazil

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