Pricing & Plans

A “Service” refers to an API that has been implemented within ServiceHub. See Key Concepts and Terminology in the Konnect documentation for additional details.

Runtime Group means a collection of Konnect Runtime instances sharing the same configuration managed through the Konnect Cloud Service.

The target availability for Kong-hosted SaaS services offered as part of the Konnect Platform (the “Konnect Cloud Services”) is 99.9% per calendar month (based on minutes of availability/total minutes per month (“Konnect Cloud Service Level”). For more details, please see Support and Maintenance Policy.

We currently support credit card transactions in US dollars only. Konnect customers using the Enterprise plan will have the ability to pay via invoice/PO.

To make changes to your plan, go to the Billing and Usage section of your Konnect account. If you’re an Enterprise customer, please contact sales to make changes to your account.

A “Published Service” refers to an API that has been published to the Dev Portal and is listed under the ” Published Services” section of the Dev Portal in Konnect. See Dev Portal Overview in the Konnect documentation for additional details.

Yes. Users on the Konnect Free plan can use all of the products and features in the Free plan for free.

API Request limits are based on the total requests to all of your “Services” over a rolling 30 day period that starts on the date you signed up for Konnect.

Plans are billed over a 30 day period that starts on the date you signed up for the service. The duration of Enterprise subscriptions are as set out in the individual Order Form for the subscription.

Your account will be downgraded to Free and you will no longer be able to use the product and features within the Plus plan.

Traffic overages are billed at $2.50 for each additional 1 million API Requests, rounded up. For example, if you exceed your plan’s monthly allowance by 750,000 API Requests, you will be billed $2.50 for the additional requests.

Enterprise customers have the ability to leverage in-house technical expertise, including technical account managers and field engineering support. To learn more, please contact sales. These services are not available to Free and Plus tier customers.

Yes. Kong offers various partnership opportunities. For more information on how your organization can partner with the fastest growing microservice connectivity platform, please see: https://konghq.com/partners/

The Konnect Platform consists of a single control plane with one or more connected data planes. “Cloud Edition” and “Fully Self Managed” describe the available deployment options for these two components. In a “Cloud Edition” deployment, the control plane is hosted as a cloud service by Kong, while the data planes are deployed and managed by the customer within the customer’s preferred network environment. In a “Fully Self Managed” deployment, only available to Enterprise customers, the Konnect control plane is deployed by the customer within the customer’s network environment, and is not hosted by Kong. For more information, check out this blog post.

The Konnect control plane stores only limited data, specifically API Gateway configuration data (e.g. routes, plugins) and service meta-data (e.g. service names, version names, descriptions…) and aggregated traffic analytics (e.g. # of requests per second over time). Payload data from the requests and response traffic going through the data planes (which are always self-managed) is not transferred to, processed by, or stored on the Konnect control plane.

Yes. To use the self-managed version of Dev Portal please contact sales.