Resources
  • eBooks
  • Reports
  • Demos
  • Videos
  • Value Calculator
  1. Home
  2. Customer Stories
  3. Mercedes-Benz Connectivity Services uses Kong Gateway to Optimize Digital Interactions

Mercedes-Benz Connectivity Services uses Kong Gateway to Optimize Digital Interactions

The connectivity and data service provider drives digital connectivity with Kong

Company

The connectivity and data service provider drives digital connectivity with Kong

Industry
  • Vehicle Connectivity Services
  • Transportation
Region
  • Europe
Use Case
  • Digital Connectivity
  • Innovate Faster
  • Developer Experience

Company Background

Mercedes-Benz Connectivity Services GmbH is a 100% subsidiary of Mercedes-Benz AG and has been connecting the automotive and digital world around the connected vehicle since 2016. In building a business model around innovative data-driven solutions, the team has embraced the power of APIs and recognized their potential for creating a sustainable business model. The focus? To create intelligent digital fleet management solutions in the B2B sector. To achieve this, a robust and stable technical solution is crucial, and that's where Kong, the leader in cloud API technologies, came in.

Table of Contents

  • Complexity slowed connectivity
  • Accelerating customer-centric innovation
  • Increased efficiency and unparalleled value for customers

Start Your Success Story

Get a Demo
Challenge

Complexity slowed connectivity

Mercedes-Benz Connectivity Services is a digital company at its core. Modern vehicles provide valuable vehicle data, and the team develops and operates API products allowing to access data from Mercedes-Benz vehicles as well as interacting with them through command transmission to steer doors or electric vehicle battery preconditioning for instance. Hereby, the team is aware that the secure and responsible handling of data is the basis for the acceptance of services around connected driving and complies with data protection regulations when developing its products and solutions.

“Before we integrated Kong into our ecosystem, we had to deal with several challenges,” said Andreas Dannhauer, Mercedes-Benz Connectivity Services. “Routing requests in our microservice architecture was complex, even with sophisticated rules based on methods or regular expressions. Configuring our system according to state-of-the-art principles such as platform engineering and configuration as code was a daunting task. In addition, we used Kong Gateway to provide features such as rate limiting for HTTP requests in a very efficient way.”

“Our API story revolves around embracing innovation, leveraging Kong as an ideal API gateway, and putting the customer first in our end-to-end digital journey. With Kong as our API Gateway solution, we are redefining the way we connect with smart, connected vehicles and delivering unparalleled value to our customers.”

Andreas Dannhauer
Head of Engineering & Technology at Mercedes-Benz Connectivity Services
Solution

Accelerating customer-centric innovation

Driven by a customer-centric approach, the team at Mercedes-Benz Connectivity Services has developed an end-to-end customer journey for their API products that puts the customer at the center of everything they do. It starts with the Mercedes-Benz /developers portal, where customers can learn more about their products, understand how to integrate them into their digital business, and use them seamlessly. 

“With Kong as our trusted API gateway, we provide access to our API product, connect your business. All of this is achieved through lean and efficient digital processes that ensure that our entire journey from start to finish is truly digital,” Andreas Dannhauer said.

With the connect your business API, Mercedes-Benz Connectivity Services aims to create a holistic ecosystem for connected vehicles in collaboration with diverse partners. Through the API, third-party providers such as telematics companies and vehicle data software providers can seamlessly integrate Mercedes-Benz vehicle diagnostics and status data into their own products and business models with data protection always in mind. No retrofit solution is required, simplifying the process for all involved. This opens endless possibilities for the creation of innovative data-driven solutions.

Results

Increased efficiency and unparalleled value for customers

Kong’s lightweight, fast, and flexible API gateway made a world of difference for the team at Mercedes-Benz Connectivity Services.

“The introduction of Kong brought benefits to our operations. Thanks to stateless provisioning and cloud-native configuration (using the Kubernetes Kong ingress controller), we became more efficient,” Andreas Dannhauer said. “Kong's powerful routing capabilities allowed us to decouple the APIs from the underlying microservice logic, giving us the flexibility to design and redesign our microservices with minimal disruption. The result? We were able to offer our customers a robust API design with an outstanding user experience that is not tied to our internal implementations.”

By embracing innovation, leveraging Kong, and putting the customer first, Mercedes-Benz Connectivity Services delivers unparalleled value to its customers.

More Customer Stories

How Aviva Built a Brilliant Customer Experience Case Study

"Kong provides that single point of entry... [so] it’s easier for Aviva to manage all the traffic that comes through safely and securely."

Gurinder Parmar
Senior Engineering Lead
Raiffeisen Bank International (RBI) achieves business-wide integration with Kong Case Study

“Kong’s ability to be used in many different use cases, across multiple infrastructures, with a built-in lightweight design, allows us to achieve this while keeping costs as lean as possible.”

Thomas Joham
Delivery Manager of RICE (Real Time Integration Center of Excellence)
Aareon securely opens its API ecosystem with Kong Gateway Enterprise Case Study

“Partnering with Kong has greatly accelerated our API business and strategy.”

Martin Habib
Head of Development
Fubon Financial Reduces API Security Risks with Kong Gateway Enterprise Case Study

"Kong provides flexible deployment and has a great user experience interface."

Su Chingwei
Chief Information Officer
MNRB Reduces Costs and Secures Its Systems with Kong Case Study

"Kong's end-to-end API management platform provides us with the ability to digitally transform our business."

Mohd Khairul Hairi B Mazlan
Head of DevOps
Australia Post Delivers a Streamlined Platform Onboarding Experience With Kong Gateway Enterprise Case Study

"With Kong, we've taken a big leap forward in our ability to reduce operational overhead while efficiently scaling to support the increase in traffic requests from our rapidly growing customer base."

Neha Jaiswal
Product Manager, API Platform & Central Services
League simplifies API management with Kong Case Study

"Kong has allowed our healthcare platform to remain highly secure as we rapidly scale"

Raymond Mendoza
VP Engineering

Get ahead today

While others catch up, you could be leading. Discover how Kong's platform can accelerate your digital transformation and drive innovation at scale.

Get a Demo
Powering the API world

Increase developer productivity, security, and performance at scale with the unified platform for API management, AI gateways, service mesh, and ingress controller.

Sign up for Kong newsletter

Platform
Kong KonnectKong GatewayKong AI GatewayKong InsomniaDeveloper PortalGateway ManagerCloud GatewayGet a Demo
Explore More
Open Banking API SolutionsAPI Governance SolutionsIstio API Gateway IntegrationKubernetes API ManagementAPI Gateway: Build vs BuyKong vs PostmanKong vs MuleSoftKong vs Apigee
Documentation
Kong Konnect DocsKong Gateway DocsKong Mesh DocsKong AI GatewayKong Insomnia DocsKong Plugin Hub
Open Source
Kong GatewayKumaInsomniaKong Community
Company
About KongCustomersCareersPressEventsContactPricing
  • Terms•
  • Privacy•
  • Trust and Compliance
  • © Kong Inc. 2025