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Case Studies

SKY Brazil Instills Infrastructure Excellence With Kong Konnect

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Reduction in API Gateway Operational Costs


Reduced service discovery time by 90% with streamlined developer onboarding experience


Lifted uptime from 97% to 99.98% via improved governance across all digital channels


  • Looking to avoid vendor lock-in and reduce API gateway operational costs
  • Migrating ESB-based applications and databases to the cloud to improve development velocity and expose new digital channels without competing with internal consumers
  • Accelerating Kubernetes adoption across the organization to bolster microservice management at scale


  • Achieving consistent cross-cloud governance and visibility
  • Leveraging Kong’s development portal as the central hub for publishing relevant API documentation across a team of 200+ developers
  • Successful containerization transformation with over 700 Kubernetes clusters now being managed with Kong’s Kubernetes Ingress Controller

Elevating the Brazilian Pay-TV Industry

Initially launched in 1996 to pioneer digital signal programming, SKY has since established itself as one of the de-facto leaders in the Brazilian multimedia industry with 5.3 million customers and counting – representing well over 30% of the nation’s total pay-TV market share. In a digital world where consumer attention is a driving currency, it is in SKY’s DNA to stay attuned with the ever-changing market trends in order to strategically pursue new channel development that will promote customer convenience and ease of use. As a leader in the space, and now as a subsidiary of DirectTV, SKY is well-equipped to continue pushing the boundaries of the Brazilian Pay-TV industry while elevating the accessibility of its digital catalogue across Brazil and beyond.

Cord-Cutting From the Monolithic Model

With the rise of internet-enabled mobile devices, it’s no surprise that along with the traditional analog TV format, many consumers are now also expecting to access the same level of digital entertainment at their fingertips, on-the-go and on-demand at their leisure. To match this trend and to support the agile development requirements of SKY’s new mobile-friendly product line, Digital IT Manager Heidson Lima and his team decidedly moved towards decomposing the company’s monolith in favor of embracing a distributed microservices architecture. During this process, Kong was handpicked as SKY’s API gateway to help the organization accelerate its microservices transformation while providing consistent governance and service uptime to match.

With Kong governing our infrastructure, it has allowed us to better manage our microservices environment and optimize our application uptime,” said Lima. “When looking at our distributed environments across the board, we’ve been able to lift our uptime to 99.98%.”

SKY Prioritizes Kong Amidst Kubernetes Transformation

To bring its next chapter of multimedia innovation to market, SKY set out to launch several new digital products across the web, with a particular focus on e-commerce, chatbot messaging and mobile messaging applications. In order to ensure consistent and efficient delivery cycles of the new digital channels in question, Lima and his team initiated a plan to orchestrate their new loosely coupled microservices within a Kubernetes environment – all while leveraging Kong’s Kubernetes Ingress Controller as one of the main linchpins of their modern architectural shift.

Migrating to the cloud was our first priority, and then Kubernetes became a critical component of our cloud transformation at SKY,” Lima shared. “Our team is now using Kong’s Kubernetes Ingress Controller to help elevate our cloud strategy and alleviate challenges around managing our containerized deployments at scale.”

Expediting Multi-Channel Service Discovery With Kong’s Development Portal

“Now with the flexibility that Kong’s development portal provides us, we can discover new APIs and services in a matter of minutes – we’ve been able to reduce our overall service discovery time by 90%.”

In comprising a team of more than 200 developers to support the organization’s emerging distributed architecture, SKY required a framework to ensure operational efficiency was established across the underpinnings of its multi-channel product portfolio. With Kong’s development portal in place as the central hub for publishing relevant API documentation, SKY’s internal and external development teams have been able to successfully expedite their service discovery time via a streamlined onboarding experience.

“It used to take us several days to locate APIs within our legacy systems,” said Lima. “Now with the flexibility that Kong’s development portal provides us, we can discover new APIs and services in a matter of minutes – we’ve been able to reduce our overall service discovery time by 90%.”

All-Encompassing Visibility Allows SKY to Rapidly Scale

Since kicking off its vendor relationship with Kong in 2018, SKY has jump-started its containerization strategy with well over 700 Kubernetes clusters now all being powered by Kong’s service connectivity platform.

Along with achieving a 70% reduction in overall cloud operational costs by replacing its incumbent API gateway with Kong, Lima shared that his team has found great value in using Kong to gain a granular view of the organization’s distributed multi-cloud architecture – allowing for his team to properly allocate development resources to their emerging digital products with the highest propensity for business ROI moving forward.

“With Kong providing my team with an all-encompassing view of our digital infrastructure, we can now quickly see which mission-critical applications require our attention and then properly administer development resources and support as needed,” Lima explained. “Kong has become the main API gateway used across SKY and will continue to support all of SKY’s current and future applications.”

“Over time, Kong has become an essential component of our enterprise platform. Along with powering all of our digital applications hosted in Kubernetes, we trust all of our products across the entire organization to run through Kong.”

– Heidson Lima, Digital IT Manager, SKY Brazil

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