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Legal

This website page sets out the agreements and related policies for Kong’s products and services.

Customer Agreements

Kong Customer Agreement

The master agreement for customer subscriptions to Kong products and services.

Kong Konnect Cloud Addendum

Adds SaaS terms to Kong customer agreements that were previously only for customer self-hosted (on-premises) Kong software products.

Kong Product-Specific Terms

Sets out legal terms specific to particular Kong products and services. Incorporated by reference into the Kong Customer Agreement.

Kong Usage Metrics Glossary

Contains definitions for usage metrics used in Kong’s Order Forms.

Support Policy and SLA

Kong Support and Maintenance Policy

Kong’s policy for customer support and maintenance for Kong’s products and services. Incorporated by reference into the Kong Customer Agreement.

Kong Konnect Service Level Agreement

Kong’s uptime commitments for Kong Konnect and Dedicated Cloud Gateways. Incorporated by reference into the Kong Customer Agreement for the applicable products.

Privacy & Security

Kong Technical and Organizational Security Measures


Sets forth the security features, processes, and controls applicable to Kong products, including configurable options available to the customer.

Kong Data Protection Addendum

Includes Kong’s commitments where it acts as a data processor for customers for applicable Kong products and services. Incorporated by reference into the Kong Product-Specific Terms and the Kong Customer Agreement

List of Subprocessors

Contains the list of Kong’s subprocessors, where Kong is acting as a data processor for customers for applicable Kong products and services.

Kong Privacy Policy

Sets out Kong’s privacy practices for personal data for its website and marketing operations.

Other Resources

Compliance Materials

Please see the information and materials available at konghq.com/compliance.

Kong Modern Slavery Statement

Kong’s statement of practices against modern slavery under applicable United Kingdom laws.

Kong Software License Agreement

The agreement under which Kong offers a limited version of Kong Gateway Enterprise, its proprietary gateway software, without charge.

Professional Services Datasheets

Kong Designated Support Engineer Program

Datasheet for Kong’s DSE professional services offering.

Kong Health Check Datasheet

Datasheet for Kong’s Health Check professional services offering.

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