How TELUS Engineered Black Friday-Ready APIs with Kong

Multi-cloud gateway strategy, org-wide observability, and production performance testing to harden critical customer journeys.

TELUS’ API platform team shares how they prepared for Black Friday by unifying Kong Gateway, org-wide observability, and production-grade performance testing across multi-cloud and data centers. Learn how they moved from “game nights” to “game days,” connected API owners and consumers, and built org-level API analytics to detect bottlenecks.

What you’ll learn:

- Multi-region/multi-cloud Kong Gateway deployment at TELUS

- Org-level API analytics: latency distribution, weighted averages, failure rates

- Connecting API owners and consumers via a developer portal and CMDB

- Running performance tests on production: from game nights to game days

- Fixing test blind spots (cache, login, load profile) for realistic load

- Culture and process: influencing reliability without direct ownership