Resources
  • eBooks
  • Reports
  • Demos
  • Videos
  • Value Calculator
  1. Home
  2. Customer Stories
  3. League simplifies API management with Kong

League simplifies API management with Kong

Healthcare technology company trusts Kong to deliver innovation and scalability

Company

Healthcare technology company trusts Kong to deliver innovation and scalability

Industry
  • Software
Region
  • North America
Use Case
  • Innovate Faster
Customer Since2021

Powering Next Generation Healthcare CX

Founded in 2014, League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers and consumer health partners build on League's healthcare CX platform to deliver high-engagement, personalized healthcare experiences consumers love. With more than 70% of its members using the platform at least once per month to access, navigate and pay for care, Leagues engagement rates remain amongst the highest in the industry.

Table of Contents

  • League Modernizes With Modularity in Mind
  • Kong’s Simplicity Stands Out From the Pack
  • League Unlocks Team Autonomy by Aligning Shared Concerns
  • Enabling League To Be Ready for What’s Next

Start Your Success Story

Get a Demo

League Modernizes With Modularity in Mind

Similar to what leading brands such as Shopify or Salesforce have accomplished in their respective industries, Raymond Mendoza, VP Engineering at League, and his team are striving to build the de-facto digital infrastructure for healthcare. To scale League's healthcare CX platform offering and expose these offerings in a standardized way to more customers and partners, Mendoza acknowledged that this would require League to significantly bolster its underlying API infrastructure. To achieve this, the search began for a modern API management platform that would enable League to leverage modularity and interoperability as its infrastructure rapidly evolved.

"As we looked to support massive customer growth, we needed to have the ability to extend the platform in a variety of ways to enable interoperability. With these modularity implications, we needed something that would allow us to abstract away all shared concerns between the various applications we have on the backend. This would allow us to reduce duplication and allow teams to work more productively," said Mendoza.

Kong’s Simplicity Stands Out From the Pack

Following an extended vendor evaluation, Mendoza deemed Kong as an ideal fit for League's modernization plans. "We had been aware of Kong as an industry leader in API management for several years now," said Mendoza. "We immediately liked that Kong's API gateway was built with NGINX under the hood an industry-standard technology."

Additionally, Kong's simplicity and lightweight architecture has helped League to automate its CI/CD workflows and accelerate the developer onboarding process. "Simplicity is one of the top reasons Kong stands out from the pack. Given the lightweight nature of Kong, we don't have to carry any unnecessary plugins or features on the platform Kong's plugin architecture allows us to use only what we need, when we need it. Kong also allows us to easily integrate with our CI/CD pipeline. Its support of declarative configurations has allowed our developers to use our code base as a single source of truth for all new changes and updates," shared Mendoza.

League Unlocks Team Autonomy by Aligning Shared Concerns

On its quest to provide customers with a cohesive, omnichannel healthcare experience, League looked into refactoring its backend systems. Doing this would provide its internal teams with the autonomy to build and scale services independently. "Success is measured in our ability to spin up new backend services swiftly and securely," said Mendoza. "With Kong providing us with the flexibility and extensibility to move away from our monolith and spin up new services independently, our teams can move faster and scale different parts of our system without bottlenecks."

Many of League's internal teams are leveraging Kong's integration with Prometheus to access centralized monitoring and analytics. The extensibility of Kong's platform has allowed League's product teams to align shared concerns and gain further autonomy in their workflows. "Kong unlocks autonomy for our team by providing alignment across all shared concerns, including security filters, authentication and analytics. This is a must-have, as our product teams are rapidly doubling, and the overhead would have otherwise caused a lot of friction without a solution like Kong in place," said Mendoza.

Enabling League To Be Ready for What’s Next

League's healthcare CX platform runs primarily on Kubernetes. Through Kong's Kubernetes-native support and true architectural flexibility provided across any cloud or protocol, Mendoza has confidence in Kong's ability to support League's current and future infrastructure use cases. Additionally, through Kong's cloud-agnosticism, Mendoza's team can expand into new cloud regions as needed to reduce operational overhead.

"We are currently running Kong across multiple cloud regions in GCP. Kong's cloud-agnosticity helps us to be ready for what's next -- it is an invaluable asset that increases our readiness to expand to additional hosting options."

Looking ahead, League plans to continue leveraging Kong's extensibility to help strengthen the privacy of its customer data while also helping to decommission all remaining legacy complexity. "We've used Kong to enhance the security of our applications by rate limiting all of our APIs and leveraging API keys on specific use cases. We will also be integrating our identity provider with Kong's OpenID Connect plugin. This will allow us to decommission a lot of legacy complexity and focus on our core capabilities. Overall, Kong has allowed our healthcare platform to remain highly secure as we rapidly scale," shared Mendoza.

"Delivering a best-in-class healthcare consumer experience platform relies on a solid technical foundation. By using Kong as our API management solution, we're able to innovate and continuously improve our product, which means we can get the best digital experiences into our customers' hands faster."

Raymond Mendoza
VP Engineering at League

More Customer Stories

How Aviva Built a Brilliant Customer Experience Case Study

"Kong provides that single point of entry... [so] it’s easier for Aviva to manage all the traffic that comes through safely and securely."

Gurinder Parmar
Senior Engineering Lead
Raiffeisen Bank International (RBI) achieves business-wide integration with Kong Case Study

“Kong’s ability to be used in many different use cases, across multiple infrastructures, with a built-in lightweight design, allows us to achieve this while keeping costs as lean as possible.”

Thomas Joham
Delivery Manager of RICE (Real Time Integration Center of Excellence)
Aareon securely opens its API ecosystem with Kong Gateway Enterprise Case Study

“Partnering with Kong has greatly accelerated our API business and strategy.”

Martin Habib
Head of Development
Fubon Financial Reduces API Security Risks with Kong Gateway Enterprise Case Study

"Kong provides flexible deployment and has a great user experience interface."

Su Chingwei
Chief Information Officer
MNRB Reduces Costs and Secures Its Systems with Kong Case Study

"Kong's end-to-end API management platform provides us with the ability to digitally transform our business."

Mohd Khairul Hairi B Mazlan
Head of DevOps
Australia Post Delivers a Streamlined Platform Onboarding Experience With Kong Gateway Enterprise Case Study

"With Kong, we've taken a big leap forward in our ability to reduce operational overhead while efficiently scaling to support the increase in traffic requests from our rapidly growing customer base."

Neha Jaiswal
Product Manager, API Platform & Central Services
League simplifies API management with Kong Case Study

"Kong has allowed our healthcare platform to remain highly secure as we rapidly scale"

Raymond Mendoza
VP Engineering

Get ahead today

While others catch up, you could be leading. Discover how Kong's platform can accelerate your digital transformation and drive innovation at scale.

Get a Demo
Powering the API world

Increase developer productivity, security, and performance at scale with the unified platform for API management, AI gateways, service mesh, and ingress controller.

Sign up for Kong newsletter

Platform
Kong KonnectKong GatewayKong AI GatewayKong InsomniaDeveloper PortalGateway ManagerCloud GatewayGet a Demo
Explore More
Open Banking API SolutionsAPI Governance SolutionsIstio API Gateway IntegrationKubernetes API ManagementAPI Gateway: Build vs BuyKong vs PostmanKong vs MuleSoftKong vs Apigee
Documentation
Kong Konnect DocsKong Gateway DocsKong Mesh DocsKong AI GatewayKong Insomnia DocsKong Plugin Hub
Open Source
Kong GatewayKumaInsomniaKong Community
Company
About KongCustomersCareersPressEventsContactPricing
  • Terms•
  • Privacy•
  • Trust and Compliance
  • © Kong Inc. 2025